Your questions
Good questions. Clear answers.
What people ask before a cleaning, answered plainly.
In short
Flying Carpet Cleaning NJ cleans carpets, area rugs, sofas, upholstery and mattresses across North and Central New Jersey, 24 hours a day. Quotes are free, the method is chosen for the material, and we tell you what drying time to expect for the season. The answers below go into detail.
About the service
What does Flying Carpet Cleaning NJ clean?
Wall to wall carpet, stairs, area rugs, sofas and sectionals, upholstered furniture such as dining chairs, armchairs and headboards, and mattresses. We also treat pet stains and odors, and we clean offices, event halls and places of worship. We do not clean leather, and we do not offer tile and grout cleaning.
Which areas do you serve?
North and Central New Jersey. The counties we work in most are Bergen, Hudson, Essex, Union, Middlesex and Passaic. Call (908) 895-6560 with your address and we confirm it.
When are you open?
We are open 24 hours a day, every day, Saturday and Sunday included. Visits can be arranged for evenings and nights as well.
How do I get a quote?
Call (908) 895-6560 or send the request form with photographs. Quotes are free and carry no obligation, online or at your home. Tell us what needs cleaning, the size or the number of rooms, the material if you know it, and your town. Photos help.
How is the price worked out?
By the size of the job, the material and its condition. Carpet is quoted by the rooms and the stairs, rugs by their size and fiber, and furniture by the piece. There is no charge for the quote.
Which cleaning method do you use?
The one that suits the material. Most carpet and upholstery is cleaned with hot water extraction, often called steam cleaning. Wool, delicate fabrics and mattresses are cleaned with cooler water and less of it, or with a low moisture method.
How long does everything take to dry?
It depends on the season, the material and the airflow. In warm, dry weather most things are dry within hours. In winter or in humid weather, thick carpet and dense rugs can take up to 48 hours. Open windows, heating, air conditioning or a fan all shorten it.
Are your cleaning products safe for children and pets?
Yes. We use non toxic cleaning products that are safe for children and pets. Keep children and pets off damp carpet and fabric until it is dry, so it stays clean and nobody slips.
Can you come the same day?
Sometimes. Same day service is available when the schedule allows, so ask when you call. Evening, night and weekend visits can be arranged for homes and for businesses.
Are you licensed and insured?
Yes. Flying Carpet Cleaning NJ is licensed and insured, and we provide a certificate of insurance for buildings that ask for one. Tell us what your building needs when you book.
Do you publish prices?
No. Every job is quoted, because the size, the material and the condition change the work. The quote is free and you are under no obligation.
Do you pick up area rugs?
Yes. A rug can be cleaned in your home, or picked up, cleaned and brought back rolled and wrapped. Tell us the size and the material and we suggest which suits it.
Will every stain come out?
No, and we say so before we start. Most everyday soil and recent spills respond well. Bleach marks, sun fading, some dyes and old pet urine that soaked below the surface can be permanent. We look first and tell you what to expect.
Carpet cleaning
How often should carpet be professionally cleaned?
Every 6 to 12 months suits most homes. Homes with pets, small children or heavy foot traffic do better closer to every 6 months, and a guest room that is rarely used can wait longer.
How long does carpet take to dry after cleaning?
It depends on the season. In warm, dry weather carpet is often dry within hours. In winter or in humid weather, and with thick or dense pile, it can take up to 48 hours. Moving air shortens it: open windows when the weather allows, run a fan or the heating, and keep furniture legs off damp carpet.
Will steam cleaning shrink or damage my carpet?
Not when the method fits the fiber. Synthetic carpet tolerates hot water extraction well. Wool and specialty carpet get cooler water and less of it, or a low moisture method, which is why we check the fiber before we start.
Can you remove pet stains and smells from carpet?
Often, when the urine is recent and sits in the pile. Old or repeated accidents that reached the pad or the subfloor are harder, and cleaning the surface may improve them without removing them. We tell you what is realistic after we look.
Do I need to vacuum before you come?
It helps, and it is not required. A quick vacuum removes loose grit, so the cleaning can work on what is deeper in the pile.
Do you clean carpet in offices and other businesses?
Yes. We clean carpet for businesses as well as homes in the six counties we serve. Tell us the size of the space and when it is empty, and we plan the visit for an hour that suits you, nights and weekends included.
Rug cleaning
Can you clean a wool or Persian rug in my home?
Often, yes, when the dyes are stable and the rug is in sound condition. We test the dyes first. If the rug should be picked up instead, we tell you before any water touches it and explain why.
Do you pick up rugs and bring them back?
Yes. We clean a rug in your home, or we pick it up from your home, clean it and return it rolled and wrapped. Tell us the size of the rug and the floor it is on when you ask for a quote.
Do you clean silk or viscose rugs?
With great caution. Silk and viscose lose their sheen and can be marked by water, so we test first and clean only the surface when the test allows it. Some of these rugs are better left to a specialist in that fiber, and we say so.
Will the fringe turn yellow or shrink?
It should not when it is handled correctly. Cotton fringe is cleaned by hand, separately from the pile, and dried quickly, because slow drying is what browns it.
How long does a rug take to dry?
Usually a few hours for a synthetic rug and longer for wool, which holds more water. Air moving across the rug matters more than heat. Keep furniture and the pad off it until it is dry.
Can you get pet urine out of a rug?
It depends on how deep it went. A recent accident in the pile usually responds to cleaning. Urine that soaked into the foundation of the rug does not come out with a surface cleaning on the floor, and it may already have changed the dyes. For a rug like that we suggest pickup.
How is a rug cleaning quote worked out?
By the size of the rug, its fiber and its condition. Quotes are free. Measure the rug if you can, and send a photo of the front and the back, since the back shows how it was made.
Sofa cleaning
How long until I can sit on the sofa again?
Usually a few hours. It depends on the fabric, the weather and the airflow in the room. Standing the cushions on edge and running a fan shortens the wait.
Will cleaning damage the fabric?
Not when the method follows the cleaning code. We read the tag and test a hidden place first. If a fabric is not safe to clean with water, we use a low moisture method or tell you it should not be wet cleaned.
Do you charge by the cushion or by the piece?
By the piece and its size. A quote is based on the sofa or sectional itself and the number of seats, with the fabric and the condition taken into account. Quotes are free.
Can you remove pet smells from a couch?
Often from the fabric, and not always from the core. A recent accident usually responds well. Urine that soaked into the foam of a cushion can leave a smell that surface cleaning improves without removing.
Should I take the cushion covers off and wash them?
No. Leave them on. A cover washed apart from the sofa can shrink or change shade, and then it no longer matches the frame. We clean the covers on their cushions.
Do you clean leather sofas?
No. We do not clean leather. We clean fabric sofas and sectionals, microfiber included, and the cleaning code on the tag tells us which method the fabric allows.
Do you clean sofas in offices and waiting rooms?
Yes. We clean seating for businesses as well as homes in the six counties we serve. Tell us how many pieces there are and when the room is free.
Upholstery cleaning
Do you clean dining chairs and headboards?
Yes. Dining chairs, headboards, ottomans, benches and accent chairs are everyday work for us. Each piece is quoted on its own, so count them before you call.
Can you clean velvet without crushing the pile?
Usually, with care. We test first and use the gentlest method that will clean it, most often low moisture, then groom the pile in one direction while it dries. Some velvets should not be wet cleaned, and we say so.
Do you clean seating for offices, halls and houses of worship?
Yes. Rows of upholstered chairs are cleaned seat and back, row by row. Tell us how many chairs there are and when the room is free, and we plan the visit for an hour that suits you, nights and weekends included.
How long does upholstery take to dry?
Usually a few hours. Thin seat fabric dries faster than a thick cushion. Air moving through the room helps more than heat.
What does the cleaning code on the tag mean?
It says what the fabric can be cleaned with. W is water based cleaning, S is solvent only, WS is either and X is vacuuming only. We read it before we choose a method.
Do you clean leather chairs or other leather furniture?
No, leather is not something we clean. Our upholstery work covers fabrics: cotton, linen, velvet, polyester, microfiber and similar covers on chairs, ottomans, benches and headboards.
How is upholstery cleaning priced?
By the piece. The size of each piece, its fabric and its condition set the quote, and quotes are free. A list of the pieces and a few photos are enough to start.
Mattress cleaning
Will my mattress get soaked?
No. The method is low moisture by design. Only the surface fabric is cleaned, and the moisture is extracted again at once, so the inside of the mattress stays dry.
How long before I can sleep on it?
A mattress takes 24 to 72 hours to dry, depending on the season: less in warm, dry weather and more in winter. Leave a window open or a fan running, plan another place to sleep for the first night or two, and make the bed when the surface is dry to the touch.
Can you remove urine stains and smells from a mattress?
Often, when the accident is recent and near the surface. An old stain that soaked into the foam is much harder. It may lighten without disappearing, and we tell you what to expect after we look.
Is mattress cleaning a treatment for bed insects?
No. Mattress cleaning deals with dust, sweat marks, spills and odors. An infestation needs a pest control company.
How often should a mattress be cleaned?
Once or twice a year suits most households. After an illness, an accident, or before a guest stays are also common reasons to have it done.
Do you clean the box spring and the headboard too?
An upholstered headboard is cleaned as an upholstery piece. Tell us what the bed has when you ask for a quote, and we include each piece in it.
Pet stain and odor removal
Can you get old pet urine out of carpet?
Sometimes, and not always completely. Urine that stayed in the pile can usually be treated and rinsed out. Urine that reached the pad or the subfloor may leave a smell that returns in humid weather, and we tell you which case we think it is before starting.
Why does the smell come back on humid days?
Because dried urine leaves salts that draw moisture from the air. When the air is damp they release odor again. If the smell returns after a cleaning, the source is usually deeper than the surface that was cleaned.
Are the cleaning products safe for my pets?
Yes. The cleaning products we use are non toxic and safe for children and pets. Keep animals off the carpet or the furniture while it is damp, so paws do not carry soil onto wet fibers.
Do you treat pet stains on sofas and mattresses?
Yes. Fabric sofas, upholstered chairs and mattresses are treated as well as carpet and rugs. The cover or the surface is cleaned, and an accident that soaked into the foam underneath may improve without going away.
Should I try a store spray first?
Blotting with water is the safer first move. A spray can leave residue that holds soil or sets a ring, and scented ones only cover the smell. If you already used one, tell us what it was so we know what is in the fiber.
How is a pet stain quote worked out?
By the size of the area or the piece, the material and the condition, which here means how many spots there are and how old they are. Quotes are free and carry no obligation, and photographs of the spots are enough to start one online.
Stair carpet cleaning
Do you clean stairs without cleaning the rest of the carpet?
Yes. Stairs can be cleaned on their own or together with rooms and halls. A staircase is quoted by its number of steps and landings either way.
How are stairs counted in a quote?
Separately from the rooms, by the number of steps. Count every step from the bottom floor to the top, note any landing or turn, and say if it is full carpet or a runner. Quotes are free.
Can a wool stair runner be steam cleaned?
Usually, with cooler water and less of it than a synthetic carpet gets. We check the fiber first. If a runner is better served by a low moisture method, that is what we use, and we tell you why.
How long do stairs take to dry?
It depends on the season, the fiber and the air moving through the stairwell. In warm weather stairs are often dry within hours. In a cold or damp spell, a thick wool runner may need as long as 48 hours.
Will the dark strip in the middle of each step come out?
The soil in it will. Most of that gray is ground in dirt and oil, which cleaning removes. If the pile itself is worn or crushed, some shading remains because the fibers lie differently.
Do you clean carpeted stairs in offices and other businesses?
Yes. Carpeted stairs in a business are cleaned the same way, and the visit can be set for an hour when the stairs are least used, nights and weekends included. We are licensed and insured and can provide a certificate of insurance when a building asks for one.
Commercial carpet and upholstery cleaning
Can you clean our office at night or on a weekend?
Yes. Visits can be arranged at any hour, evenings, nights and weekends included, and the business is open 24 hours, every day. Tell us when the space is empty and how someone will let us in.
Can you provide a certificate of insurance for our building?
Yes. The business is licensed and insured, and it supplies a certificate of insurance to buildings that ask. Pass along the requirements from your property manager when you request the quote.
Do you clean synagogues and churches?
Yes. Synagogues, churches and other places of worship are among the spaces we clean: sanctuary carpet, aisles, pew cushions, upholstered chairs and social halls. The visit is planned around services and holidays.
How long before the carpet can be walked on?
It depends on the carpet, the method and the season. Low, dense commercial carpet cleaned with a low moisture method is often ready within hours, and extraction in cold or humid weather takes longer. We tell you what to plan for before the visit is booked.
Do you offer a quote before we commit?
Yes, and it is free with no obligation. It can follow a walk through or be worked out online from photographs and the size of the space.
Can you clean the chairs and the carpet on one visit?
Yes. Carpet and upholstered seating can be cleaned together, since the chairs have to be moved for the carpet anyway. Give us the number of chairs along with the floor area.
